David is a San Francisco bay area native and has been designing, developing, and implementing leadership and customer service programs for more than 30 years.
He began his professional career in the airline business where he spent twenty years and climbed to the rank of hub manager for US Airways in Pittsburgh, PA. At the peak of his career, he managed over 500 customer service agents and played a key role in the airline becoming the “#1 Domestic Airline of 1998.”
Munoz transitioned to the healthcare industry in 2000 where he served as the Director of Programming for the nationally recognized Human Motion Institute®, a customer service consulting company. While there, he personally consulted with more than 35,000 healthcare professionals in over 300 hospitals, clinics, and practices throughout North America. In 2011, Munoz founded Legendary Customer Service, LLC, a healthcare consulting firm specializing in customizing then creating outstanding customer service programs and developing leaders at all levels. He currently serves as President and continues to partner with healthcare organizations to create excellent patient experiences.
Munoz has been working with Virtual CEO since 2014. While with VCEO, he has facilitated leadership development workshops for hundreds of Los Angeles County Social Services and Department of Public Works leaders and has provided his services as an Executive Coach using the VCEO QuadLead 360 Assessment with the Army Corps of Engineers.
Munoz earned his bachelor’s degree of science in business and leadership from Duquesne University (Pittsburgh, PA)